Please click on any of the questions below to see the answer
The fields with "*" are mandatory. We keep your personal information and e-mail strictly confidential.
While you fill-in the booking form you will have 2 options for giving us your credit card to process your booking:
Option1: If you are not feeling safe to give your credit card via website, you need to choose this option and you will be contacted by our holiday consultant, by either email, fax, or phone in order to complete the booking process and to take down your credit card details as guarantee. Cancellation regulations are detailed below.
Option2: You give us your credit card details for the guarantee only. In this case you will receive confirmation from Atlas Hotels Reservations Center and notice that you will pay directly at the hotel,upon arrival. The booked hotel reserves the right to pre-authorize credit cards prior to arrival. Your credit card will not be charged in advance.
After choosing the way how do you prefer to receive the confirmation (by fax or by e-mail) and after writing us your comments if you have – click on "ORDER" button. You will get an automatic answer for the site that your booking has been received in the site.
If you chose the option 3 (prepaid booking) you will get the immediate confirmation voucher to your e-mail address. Please print this voucher and bring to the hotel.
If you chosen the option1 or option 2 (to give credit card for guarantee only), you will receive a final confirmation for your booking within 1 working day (we give urgent bookings top priority).
Please inform us immediately of any change in your plans.
If you are tourist and have a foreign passport – there is no other charge, commission or tax on top of the special Internet rates shown in our site.
Israeli passport holders must add 15.5% VAT on top of the rates or use our rates in shekels – see our site in Hebrew or contact us.
Problems with the booking process?
Your personal folder will allow you to review, confirm or cancel your reservation. You can access your personal folder online at any time.
You simply arrive at the hotel on your arrival date to check in. When checking in, simply tell them your details such as your name, and that you booked through www.inisrael.com/atlas (you could bring along the email we sent but this is not essential). If your booking was not prepaid via our site online system (option3) - you will be asked how you would like to pay (cash / credit card/ traveler cheque) . Normally, an imprint of your credit card will be taken to cover any incidental expenses, and then you can agree to pay at the end of your stay using the credit card. If you do not have credit card to give at the hotel reception for the guarantee – you will be requested to pay for whole period of stay in advance – by cash. At the end of your stay, you will receive an invoice in your name for your own records.
In case you have chosen the option 1 or option 2 (to give credit card details for the guarantee only), your credit card details are only used if you fail to show up without prior cancellation. Failure to show up without canceling in advance will result in a no-show charge as described in the cancellation policy.
1.Cancellations made up to 24 hours before arrival date are free of any charge (except for holidays, international exhibitions and august– see item #4).
2.Cancellations made on date of arrival are subject to a fee equal to 1 night’s price (except for holidays, international exhibitions and august– see item #4).
3.Non-show is subject to a fee equal to 1 night’s price (except for holidays; international exhibitions and august – see item #4).
4.Cancellations of reservations for Holidays, International exhibitions periods and August, made within 7 days prior to arrival are subject to a 3 nights cancellation fee, depending on each hotel policy.
The same cancellation and non-show fees will apply to the client who has chosen the option 3 (full prepayment before arrival). If you will cancel up to 24 hours before arrival - all your money will be refunded to your credit card. In this case your voucher will be canceled and the hotel will get the cancellation note about it immediately.
Atlas Hotels may change the site regulations from time to time, with no prior notification to the
Atlas Hotels reserves the right, at any time, to cancel or amend reservation conditions and/or any prices advertised in this site.
This agreement is governed by the laws of Israel only. Any legal proceedings with respect to or arising from this agreement or the use of this website shall only be brought in agreed Israeli courts.